Delete your data
Last updated 26 September 2026
You can have your data removed at any time, and you can do it yourself. There are three ways, depending on how much you want gone.
Disconnect one channel
Go to Channels and choose Take a break on the channel you want removed. We stop posting there straight away and delete the stored access token. Posts we already published stay on the platform until you delete them — you can remove any of them from the post itself in one click.
Delete your whole account
Go to Settings → Account → Your data and choose Close my account. We explain exactly what happens and ask you to type your business name to confirm. The moment you do:
- Your plan is cancelled, so you are not charged again. We do not refund the unused part of the current month or year.
- Nothing else goes out: every post still waiting is cancelled.
- Every channel is disconnected and its access token deleted.
- Text messages stop, and your lead line is switched off.
- You are signed out on every device.
Thirty days later we delete everything listed below. Until then your account is closed but recoverable: if you change your mind, email privacy@easysocially.com before the date we show you.
Email still works too: write to privacy@easysocially.com from the address on your account with the subject Delete my account. We will confirm within two working days and complete the deletion within 30 days.
What gets deleted:
- Your account and login.
- Your business details, brand voice and settings.
- Every photo you uploaded or texted to us.
- All access tokens for connected channels, and our access to those channels.
- Your posts, drafts, plans, audits and performance history.
- Your leads, lead-line messages, reviews and replies, and your messages to our support team.
What we keep, and why:
- Invoices and payment records — tax law requires us to retain these, typically for seven years. They contain your business name and amounts, not your card.
- Posts already published to your own channels — those live on the platform, under your account. We cannot remove them once our access is revoked, so delete anything you do not want to keep before you close the account.
If you connected through Facebook or Instagram
You can also remove our access from Meta’s side, without contacting us: open Settings & privacy → Settings → Business integrations on Facebook, find easySocially, and remove it. Meta notifies us automatically and we delete the data associated with that connection.
To confirm a deletion made that way, or to check its status, email us with the confirmation code Meta showed you.
Getting a copy first
Go to Settings → Account → Your data and choose Download my data. You get one file with your account and business details, settings, plans, posts and their captions for each channel, photos (as private download links that work for seven days), leads, reviews and your consents. You can also ask for a copy in the same email. Do this before your account is deleted — once it is done we cannot recover it.